Thinking of the wider issues - and assuming that there is an intention
that NHSMail should be used in smaller NHS providers - why have we been
put in the position of having this thread anyway?
From the NHS point of view, it is obviously desirable that if there is
an email system which supports the business processes of the NHS, it
should be so organised that the users of email in the NHS - *all* of
them - should access it easily , be able to incorporate it in their
normal workflow processes and use it as their *preferred* means of
communication?
My NHSMail has a variation of an Out of Office message saying I seldom
check it - and since the upgrade I have been unable to access it from
the surgery: so I have stopped wasting time trying.
Does anyone know a way of deactivating a NHSMail account>
Mary
In message <ED53C3672501465CA9AC1638476E3FF4@WindowsVISTAPC>, Cherry
Cullen <[log in to unmask]> writes
>Thanks John, I will try that tomorrow when I am at my workdesk.
>Cherry
> ----- Original Message -----
> From: John Clegg
> To: [log in to unmask]
> Sent: Tuesday, March 17, 2009 12:11 AM
> Subject: Re: NHS.net mail migration
>
> I think you may be suffering what I suffered - in the Outlook
> username/password box you have to put your full email address
> including the @nhs.net, which is entirely counter-intuitive and I'm
> pretty sure is not in the instructions!
>
> 2009/3/16 Cherry Cullen <[log in to unmask]>
>
>> Thank you Saul, now I feel better!
>>
>> I did exactly as instructed in the emails and logged in on the
>> web, no problem, pretty new format which looks like Outlook.
>> Having established that my user name and password worked I
>> then tried to set up Outlook. No luck, password window kept
>> popping up and despite putting in what I know are the correct
>> user name and password it just kept popping up. So I have left
>> it alone, logged in via the web and coped without my address
>> book for today. I have email the helpdesk rather than fiddle with
>> any settings.
>>
>> I hope for magic later in the week!
>>
>> Cherry
>
>>> ----- Original Message -----
>>> From: Saul Galloway
>>> To: [log in to unmask]
>>> Sent: Monday, March 16, 2009 2:45 PM
>>> Subject: NHS.net mail migration
>
>
>>> My feedback is 1.5 hours to get back to square 1, running
>>> IMAP on XP SP3, Outlook 2003
>
>
>>>
>
>
>>> These items were unhelpful
>
>
>>>
>
>
>>> 1. Upgrading the password rules without mentioning it in the
>>> briefing document was unhelpful. Now requires 3 out of 4 , at
>>> least one uppercase, at least one lowercase, a number, or a
>>> non character e.g. tilde
>
>
>>>
>
>
>>> 2. Not documenting (or at least where I noticed it) that the
>>> new password doesn’t accept double letters e.g. LL
>
>
>>>
>
>
>>> …these borked my carefully followed upgrade instructions
>>> and thwarted the local HIS helpdesk for some time
>
>
>>>
>
>
>>> 3. 20 minutes wait to get through to nhs.net helpdesk,
>>> apparently its not going smoothly for several people!
>
>
>>>
>
>
>>> 4. The nhs.net login page has a password reset option,
>>> which the nice man told me they know doesn’t work and just
>>> lock you out of your account. So why’s the link still there!!!
>>> Because the first thing you do when trying to get past 1 & 2
>>> is force a reset.
>
>
>>>
>
>
>>> 5. The batch file I was instructed to run to automatically
>>> configure my Outlook for access to my new “upgraded”
>>> account, disconnected my personal folders, i.e. it set up a
>>> whole new virgin profile rather than tweeking the connection
>>> settings for the old one. Consequently the 85 page pdf
>>> upgrade instructions were not available to me as they were
>>> in my personal .pst
>
>
>>>
>
>
>>> 6. Searching on “outlook migration” not have any entries
>>> come up on the logged in nhs.net “help” so when you
>>> eventually do get logged in to browser mail there were no
>>> extra clues there.
>
>
>>>
>
>
>>> 7. Having a glossy welcome mail when I did get in to my mail
>>> did help though.
>
>
>>>
>
>
>>> We hope you enjoy using the new service.
>
>
>
>>> Yours sincerely
>
>
>>>
>
>
>>> Will Moss
>
>
>>> Programme Head, NHSmail
>>> NHS Connecting for Health
>
>
>>>
>
>
>>> Well that at least raised a smile. If I get the “improved” NHS
>>> mail again I will decamp to Gmail permanently.
>
>
>>> **********************************************************************
>>> This message may contain confidential and privileged
>>> information.
>>> If you are not the intended recipient please accept our
>>> apologies.
>>> Please do not disclose, copy or distribute information in this
>>> e-mail
>>> or take any action in reliance on its contents: to do so is
>>> strictly
>>> prohibited and may be unlawful. Please inform us that this
>>> message has
>>> gone astray before deleting it. Thank you for your
>>> co-operation.
>
>>> NHSmail is used daily by over 100,000 staff in the NHS. Over
>>> a million
>>> messages are sent every day by the system. To find out why
>>> more and
>>> more NHS personnel are switching to this NHS Connecting
>>> for Health
>>> system please visit
>>> www.connectingforhealth.nhs.uk/nhsmail
>>> **********************************************************************
--
Mary Hawking
|