Mary Hawking wrote:
> I'm back on line!
> A very competent and pleasant engineer phoned me, we went through
> pinging and tracerouting Google - and when I tried again a couple of
> hours later, everything worked! After all that, it seems it may have
> been the exchange!
> However, if it had happened to my mother (who is deaf) it would have
> been even more traumatic!
>
> I do object to being bullied by helpdesks.
>
Hi Mary,
I have been with Demon since before there were graphical web browsers and
despite changes of ownership I have always found their support people
helpful and knowledgable (and gladly haven't had too talk to them too
often.)
ISP's and there customers do get caught between the devil and the deep blue
sea. With BT Wholesale taking a very jobs-worth attitude and charging ISP
and closing faults un-fixed if rigid diagnostics routines are not followed.
However, to be fair to BT (who I no longer work for) it is not all their
fault with some of the problems flowing from the requirements OFTEL place on
BT to ensure an even playing field between BTs ISP services and their
competitors all of whom rely on BT Wholesale and BT Openreach for much of
their infrastructure in the local loop, back-haul and core network. These
requirements often make it very difficult for BT do anything other than
followed document and agreed procedure.
As for you being bullied by helpdesks - I'm afraid my sympathies would be
with any poor young soul who might try ):
Ewan Davis - Director - Woodcote Consulting
See our website at www.woodcote-consulting.com
[log in to unmask] Voice +44(0)8456 170100 Mobile +44(0) 7774
272724
Treasurer British Computer Society - Health Informatics Forum
Member of British Computer Society Primary Health Care Specialist Group
Visit... www.phcsg.org for membership details
|