Dear All,
With the movement to online requesting for ILL/DDS we have found
that our old voucher system for paying for ILL/DDS requests is proving
cumbersome. Can I just ask the list if anyone has found any easy way of
extracting payment from users for online requests?
At Durham we are looking at the possibility of creating departmental
credit accounts, but it's going to be very crude because we're fighting
our software all the way... I can extract usage figures from our
Millennium ILL module and sort it by patron type and department and tot
up usage in an excel spreadsheet at the end of the month. Negotiating
who gets their requests charged to their department's account is going
to be difficult because each of our departments seems to allocate their
ILL vouchers in a different way: so we could end up with a system
whereby PhD students in 1 department will get their requests paid for
whilst those in another department do not. I'm hoping to keep the
departments who opt out to a minimum because anyone who opts out will
need to have their charges added to their patron records at the point of
receipt and you can imagine how clumsy that's going to be!
Does anyone out there have experience of using credit accounts? How are
yours set up? Have you managed to get all your departments to agree to
the same set-up? Any thoughts and tips would be very gratefully
received.
Yours sincerely,
Judith Walton
Document Delivery Service Supervisor,
Durham University Library,
Stockton Road,
Durham.
DH1 3LY
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