Dear All
Here at Plymouth we access all our electronic resources through Metalib
Since Thomson changed the interface for Web of Knowledge (back around April/May 2008 I think), we have been having problems with accessing WoK via Metalib. If a customer logs into the native WoK interface (within Metalib), closes the database, and then later tries to access it again they get an error message saying 'HTTP Status 404 - //wos'. At the bottom of the message it says Apache Tomcat /5.5.25. We have contacted Thomson and Ex Libris about this and both say it is not a problem at their end. It seems to be related to cookie/token session timeouts but is NOT a problem if customers go direct to WoS without signing into Metalib first. Our users are becoming increasingly frustrated with this problem and we are now having to consider putting a direct link to WOK outside of Metalib - something we would have preferred not to do.
Has anyone encountered similar problems?
Jayne Moss
Senior Subject Librarian
Academic Support
University of Plymouth Library
Drakes Circus
Plymouth
PL4 8AA
Tel: 01752 587116
Email: [log in to unmask]
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