We have also lost access to WoS/WoK via our existing (non-intermediated)
URL, with no prior warning. I know I'm not helping, but it's perversely
comforting to know it wasn't just us.
Alan Aitken
Information Management Unit
Scottish Government
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Ann Brew
Sent: 06 January 2009 15:35
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] Problems with Web of Knowledge
Hello,
A user pointed out that none of the links we use to access Web of
Knowledge worked any more. Like you, we can get access to WoS if we
choose a different way in, which is how we noticed that the URL had
changed.
I have now adjusted the links on our intranet (we don't use Metalib or
any intermediary service) but it was a bit frustrating that we weren't
told beforehand that things were going to change.
So, a similar, but different, problem.
Ann
Ann Brew
Library and Information Services Manager Cancer Research UK
44 Lincoln's Inn Fields
London WC2A 3PX
Tel : 020 - 7269 2868
E-mail : [log in to unmask]
On 6/1/09 15:30, "Jayne Moss" <[log in to unmask]> wrote:
> Dear All
> Here at Plymouth we access all our electronic resources through
> Metalib
>
> Since Thomson changed the interface for Web of Knowledge (back around
> April/May 2008 I think), we have been having problems with accessing
> WoK via Metalib. If a customer logs into the native WoK interface
> (within Metalib), closes the database, and then later tries to access
> it again they get an error message saying 'HTTP Status 404 - //wos'.
> At the bottom of the message it says Apache Tomcat /5.5.25. We have
> contacted Thomson and Ex Libris about this and both say it is not a
> problem at their end. It seems to be related to cookie/token session
> timeouts but is NOT a problem if customers go direct to WoS without
> signing into Metalib first. Our users are becoming increasingly
> frustrated with this problem and we are now having to consider putting
> a direct link to WOK outside of Metalib - something we would have
preferred not to do.
>
> Has anyone encountered similar problems?
>
>
> Jayne Moss
> Senior Subject Librarian
> Academic Support
> University of Plymouth Library
> Drakes Circus
> Plymouth
> PL4 8AA
> Tel: 01752 587116
> Email: [log in to unmask]
>
>
>
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG
> groups also available on Facebook and LinkedIn
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