Hi Jeremy,
Why are more GGUS tickets required? The problem was reported initially to GGUS
(by Glasgow?) and then also discussed via TB-SUPPORT. It was clear from the
discussion that this was not just a single site problem.
Since you raised this as a problem seen in UK/I today at the Ops meeting, then it should
have been accepted as an EGEE-wide problem. Indeed, a ticket was raised by one of
the Greek sites about this, see:
https://gus.fzk.de/ws/ticket_info.php?ticket=44044&from=search
The number of tickets should not be an indication of the severity of a problem. It also
replicates the amount of work that the COD must do in handling these individual tickets
as they may need to find "related tickets" and associate them as such.
Many of us did not submit tickets as it was already reported. Can we may add a comment
to the original ticket voicing that our site was also affected?
cheers,
j.
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