Hello,
Although times are changing for the traditional enquiry desk in library services, with the onset of the "triage" approach of core service points, electronic enquiry services and generic enquiry points from organisation wide web pages. The fundamental customer/supplier transaction remains at the core of the operation. If you have service standards and/or staff development practices to underpin this work i would value your help, even if it is a brief initial response that can be subsequently followed up. I am willing to share our current practice of a mix of some of these approaches and exchange ideas with other service point coordinators.
Looking forward to hearing from you,
Chris
Chris Martindale
Faculty Support Team Manager
Learning & Information Services
University of Derby
Kedleston Road
Derby
DE22 1GB
Tel. 01332-591212
e-mail: [log in to unmask]<mailto:[log in to unmask]>
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