Many apologies for the late summary of my question asked to the board
back in September.
There were eleven responses in all, with the main points given below:
* Currently we are using a free (well free at a basic
level)external package - PBwiki as were 2 other sites. Other sites are
using a variety of platforms, including through their VLEs (Moodle etc).
One site uses Sharepoint. We did initially look at our VLE as a platform
as this would have been convenient, but the functionality was not
sufficient.
* Variety of uses/approaches. Some cross departmental - so some
institutions are using a central wiki to serve Welcome Desk/Enquiry
Service to answer common questions through FAQs. Others, like ourselves
limited use to within an Enquiry/support dept with Current News,
Handover Page, FAQs, A-Z links, anything to help answer queries and keep
teams up to date. Other institutions have Subject & Liaison staff
editing wiki pages within their subject area and so are aimed at
students.
* Most respondents with current wikis commented on the effort
needed to keep material current and useful, and how success can be
variable depending on staff 'buy-in'.
Naturally this is a brief summary - I am more than happy to provide more
information for anyone interested. We are about to undertake an
evaluation of our fledgling wiki, so we have yet to see what staff
think!
With thanks for your help
Paula Fitzpatrick
Information Manager
Learner Support
University of Northumbria
0191 227 4130
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