Just a quick question to everyone to get a feel for what goes on elsewhere...
We recently experienced a problem with our email 'underdue' reminders to
students (emails sent when a book is due the next day). The reminders were
sent from our systems, but our email server failed to deliver them for about a
week.
As a gesture of goodwill, we've halved the fine for any students who failed to
renew their loans and accrued fines because of this, but we also have one
student who is determined that this is not good enough, and wants all
students fully reimbursed. I've explained that underdues are a courtesy service
and it is the responsibility of the borrower to ensure that loans are returned or
renewed on time regardless of them, but he does not agree and is determined
to take things further.
So, I just wondered what the policies of other libraries are? Would you
reimburse or not?
Kind Regards
Paul Williams
Team Leader: Systems & Access Services
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University of Worcester
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