Hi Alan. I wouldn't feel happy about excluding her unless she had first
been approached. The problem is how initially to make that contact.
There must be customer relations staff and they are most appropriate
For this task. If she refuses to take the concern on board then I
suppose there is no alternative to exclusion. Also worth checking
whether she travels unaccompanied or has any kind of support worker
(which she may do if she has a disability).
Not sure this is much help but it's all I can think of at this stage.
Regards.
Sandy Bannister (Mrs)
Disability Equality Adviser
Tel 01905 766225
Fax 01905 766221
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
Of Alan Hunt
Sent: 18 December 2008 15:23
To: [log in to unmask]
Subject: Incontinence on public transport
A delicate one this.
One of our bus operators wants to exclude a lady from their buses
because she regularly wets the seat. I don't think they have approached
the person to see if there is anything which they might do to ease the
situation. Does anyone have any suggestions which the bus operator could
do before actually excluding the passenger?
thanks
alan
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