As Brian Towers has just said, the concern should be for the lady in question more than anyone else. She clearly has a problem and needs assistance. There may be a fellow traveller who knows her and may be able to gently ask if she is OK.
They can't just exclude her. Buses are called buses because of the Latin word "omnibus", which, for those without Latin (including me!) means "for all".
If any of you have been on public transport, then you will be aware that there are occasions when people get on the bus who may not be the sweetest smelling. Anyone could have an accident or other problem.
Yes, I can see that there are hygiene issues, but see above- how many times have you been reluctant to hold on to the bars in buses (or even sit on some seats) because you don't know who was there before you?
I guess it's a part of life.
And what about young children; they may well have a similar problem.
Perhaps DPTAC should be approached; they may not have an immediate answer, but they do advise on bus design, and so may be able to think of a future solution for buses and transport in general.
Helen
-----Original Message-----
From: Bannister, Sandy (CS, HR)
[mailto:[log in to unmask]]
Sent: 18 December 2008 16:22
To: [log in to unmask]
Subject: Re: Incontinence on public transport
Hi Alan. I wouldn't feel happy about excluding her unless she had first
been approached. The problem is how initially to make that contact.
There must be customer relations staff and they are most appropriate
For this task. If she refuses to take the concern on board then I
suppose there is no alternative to exclusion. Also worth checking
whether she travels unaccompanied or has any kind of support worker
(which she may do if she has a disability).
Not sure this is much help but it's all I can think of at this stage.
Regards.
Sandy Bannister (Mrs)
Disability Equality Adviser
Tel 01905 766225
Fax 01905 766221
-----Original Message-----
From: Accessibuilt list [mailto:[log in to unmask]] On Behalf
Of Alan Hunt
Sent: 18 December 2008 15:23
To: [log in to unmask]
Subject: Incontinence on public transport
A delicate one this.
One of our bus operators wants to exclude a lady from their buses
because she regularly wets the seat. I don't think they have approached
the person to see if there is anything which they might do to ease the
situation. Does anyone have any suggestions which the bus operator could
do before actually excluding the passenger?
thanks
alan
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