Hello all
There are still places available on this workshop!
…
Customer Service Excellence workshop (5th Dec 08)
In a response to demand from our colleagues in other institutions, we have planned a joint event between the CILIP’s University, College and Research Group for Yorkshire & Humberside and the University of Huddersfield:
Customer Service Excellence:
“If we don’t take care of our customers, someone else will.”
Friday 5th December, 2008
University of Huddersfield
Are you considering applying for a customer service award or standard?
Are you a current Charter Mark holder and thinking of upgrading to the new Customer Service Excellence award?
If so, then this workshop event is for you! The programme will be particularly relevant to university library services, but would also suit colleagues in other sectors.
Programme
09:45 Coffee
10:00 Welcome
10:10 Why choose CSE? - Sue White, Head of Library Services, University of Huddersfield
10:30 Segmentation ‐ group discussions and feedback
11:00 Consultation ‐ group discussions and feedback
11:30 Refreshment break
11:45 Standards ‐ group discussions and feedback
12.15 The evidence and portfolio
12.45 UC&R Yorkshire and Humberside AGM or Tour of refurbished Library and Computing Centre or Continue with lunch
14.00 The role of the Assessor - Peter Oldridge, EMQC
15.00 What next – 2 groups: absolute beginners; upgrading from Charter Mark
15.30 Evaluation
Payment of fee: (£40 per person plus VAT)
For any enquiries about the programme, please contact:
Lynn Barrett, Academic Librarian
Tel: 01484 472047 Email: [log in to unmask]
For any enquiries about payment, and to return your form, please contact:
Helen Coman, Administrative Assistant, Computing and Library Services, University of
Huddersfield, Queensgate, Huddersfield, HD1 3DH
Tel: 01484 473679 Fax: 01484 472385 Email: [log in to unmask]
Download the programme and booking form here <http://www.hud.ac.uk/cls/docs/programme_and_booking_form.pdf> .
Tanya Williamson
Computing and Library Services
University of Huddersfield
This transmission is confidential and may be legally privileged. If you receive it in error, please notify us immediately by e-mail and remove it from your system. If the content of this e-mail does not relate to the business of the University of Huddersfield, then we do not endorse it and will accept no liability.
|