We are currently investigating the use of mystery shopping for an internal
staff training event. With this in mind, we would be very interested to talk to
anyone who has practical experience of organising, running or participating in
mystery shopping in UK Higher Education institutions.
If you would be willing to provide a short synopsis of your experiences, please
contact Victoria Bird: [log in to unmask] in the first instance. We can
ensure contributions remain anonymous if necessary.
Thank you in anticipation of your help.
Regards,
Victoria Bird
Victoria Bird, Trainee Liaison Librarian (History and History of Art)
University of Reading Library
Whiteknights, PO Box 223, Reading, RG6 6AE
Direct number: 0118 378 8782 [log in to unmask]
http://www.reading.ac.uk/library/
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