Robin,
Could you provide a bit more detail about your system:
What version of Blackboard are you running?
Are you load-balanced?
Windows, Linux or Unix, etc.
Have you raised a ticket with Blackboard?
Cheers,
Malcolm.
---
Dr Malcolm Murray
Learning Technologies Team Leader
IT Service
Durham University
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Shaw, Robin
Sent: Monday, October 20, 2008 12:08 PM
To: [log in to unmask]
Subject: Access denied problem[Scanned-Clean]
We have been experiencing an intermittent problem with our VLE. Students
and staff members have been attempting to access content on courses for
which they were enrolled. They have been getting the message:" access
denied" or "system error". Later the problem has resolved itself.
Has anyone had the same experience, and has the source of the problem
been discovered?
Thanks
Robin
Robin Shaw
Learning Technologist
Glasgow School of Art
167 Renfrew Street
Glasgow G3 6RQ
Tel: 566 1126
[log in to unmask]
http://vle.gsa.ac.uk
The Glasgow School of Art is a charity registered in Scotland, charity
number SC012490.
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