Following on from both Steve and Rachel's comments on how we articulate
RM to our organisations, a couple of papers I've found interesting in are:
"Don't sell records management - give it away" (1989), by Robert D Jones
http://findarticles.com/p/articles/mi_qa3691/is_199810/ai_n8809465
and
"The records manager steps out of the comfort zone, the problem with
selling records management" (1998) by Robert L Sanders
http://findarticles.com/p/articles/mi_qa3691/is_199804/ai_n8806310?tag=rbxcra.2.a.1
Some of the arguments may seem run of the mill to many, but they are
worth reading precisely because these issues still tax us today as
evidenced by this recent thread.
regards
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