Apologies if this has been covered before.
Can anyone assist with how long telephone recordings need to be kept? I am
aware that it is actually the subject of the recording which should have
the retention period applied to it, but I am not sure that is practical.
How do others manage this? I have also heard a rumour about new guidance
from the FSA and wondered if anyone knew if this applied to local
government?
Thanks
Alison Ross-Dow
H&F Council
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