(Apologies for cross-posting)
I am looking to strengthen our procedures regarding staff overdues and
am interested in how other institutions deal with them. We currently do
the following:
* Automatic emails are sent from the Library Management System
* A list of all staff with overdue items is kept and
individual/personal emails are also sent from a member of the LRC team
* Email receipts are asked for on the personal emails to check
if they have been read/deleted
* Member of staff gets a loan stop (but no overdue fines are
incurred)
* Contact ceases if member of staff leaves
I am interested in finding out the following:
1. How many times do you email/contact the member of staff?
2. If the item remains overdue do you stop their privileges/use of
the LRC?
3. Do you send an invoice for the replacement costs of the
item(s)?
4. How do you deal with persistent avoiders -do you go to their
Head of Faculty or above?
5. If the member of staff leaves do you try and contact them any
other way, i.e. by phone/mail?
I will summarise replies for the list.
Many thanks,
Rachel Preece
Rachel Preece
Resources Advisor
Learning Resources Centre, Kingston College
020 8268 3052
The LRC is open Saturdays 1.00 - 5.00
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