Ewan Davis wrote:
> Hi
>
> Cross-posted to PHCSG Discuss and GP-UK
>
> My GP Practice (i.e where I am a patient) has just changed their appointment
> system so that I will now have top wait for a call-back from a GP before I
> can book an appointment. This also means that I will no longer be able to
> use EMIS Access to book an appointment (although I will be able to book a
> call back via EMIS Access - Whoopee !)
>
> The practice have promised quite tight service levels on the call-back but I
> can see that this will happen when I'm on another call or otherwise not
> available (sounds a bit like the helpdesk I used to run at AAH Meditel!)
AAH, have you checked that this new system is for all patients, or
perhaps just for you?
What computer system do they/did they use?
;-) ;-)
--
Jel
Check out the OSCAR Canada Users Society
http://OSCARcanada.org
> In
> particular, when making an appointment for a routine follow-up at the GP's
> request going through GP triage would seem to be a waste of my time and
> Thiers's
>
> I think I am a good patient who can differentiate between my need to have a
> telephone consultation or a face-to-face consultation, am happy to see the
> PN or an HCA when this is appropriate and in any case seek to keep my
> interactions with the healthcare system at an absolute minimum. I guess the
> same is probably true of most other patients (although I am sure this will
> not be GPs perception as it will be the timewasters that get noticed - Just
> like the view from the IT helpdesk that all GPs are unreasonable and IT
> illiterate)
>
> My expectation is that this is not going to work for patients or the
> practice, but before I share my thought with my GP I welcome views from
> others, particularly anyone who has tried this approach.
>
> Ewan Davis - Director - Woodcote Consulting
>
> See our website at www.woodcote-consulting.com
>
> [log in to unmask] Voice +44(0)1527 875340 DDI +44(0)1527 875341
> Fax +44(0)1527 871196 Mobile +44(0) 7774 272724
>
> Member of British Computer Society Primary Health Care Specialist Group
> Visit... http://www.phcsg.org for membership details
>
>
>
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