Hi colleagues
I did search the archives before sending this out as I thought there may
have been something posted recently but couldn’t locate a great deal.
I am interested in those services that use roaming or roving help. Could
you take some time to answer the following questions?;
Do you have roaming/roving helpers? If so why did you start to use them?
What times of the day/year do you use them?
What types of enquiries are they trained to deal with?
What type/level of staff are they?
How are they identified?
Have customers/users/students found these staff useful and how has this
been measured?
How has the introduction of this impacted on your other help desks
functions?
Many thanks in advance for your time. Please reply to myself and I will
summarise for the list.
Helen Jamieson
Customer Services Manager
Edge Hill University
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