Hi , I am currently looking at our claim returned procedures and
wondered if anyone could give me some ideas on the following?
How many searches do you do before you consider the item to not be in
the Library and over what period of time do you search?
When do you invoice the student for a replacement?
How do you inform the student on any progress regarding their claim
return query, do you email and how often or do you write a letter to
them?
Do you have a book return box, and how does this effect your claim
returned numbers?
Many thanks for your any ones times on this , it will be greatly
appreciated.
Rachel.
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