Hello
We're reviewing appropriate levels of support for part-time, distant and
online only students, for both library and IT helpdesks.
I've checked university websites and it appears to be 9-5 staffed service,
with library service desks in evenings and weekends and self-service for
other hours. Technical user support also seems to be office hours.
I wondered if anyone is offering a true staffed/supported 24/7 service or
anything like this or what other patterns are the norm.
Many thanks
Susan
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