Dear All,
I am looking into our procedures for dealing with students who claim to have returned a book which is still showing on their record and is not physically in the library. I am looking for any helpful ideas or suggestions that would help me to rewrite our policy. Is there anything that you have found helpful in this situation - or even anything you have tried but that does not work - we don't want to repeat mistakes.
For example do you use paper forms in your procedures or is it entirely electronic? How long is it reasonable to let a case to go on for?
Many thanks
mrs rachel bailey
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library services
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