Dear Sandra
Below is the information that ASM currently asks agents to provide.
Best regards,
Barbara
For online orders, ASM requires that the agent or the direct order provide the following:
*Name of the online journal or package with correct payment
*The customer's name and physical address per site that will have access (PO Box information will not be accepted)
*The customer's life sciences population estimate and
IP information
*Contact details for their subscription administrator (i.e., e-mail address, contact address, phone/fax)
*The subscription agent's order or reference number (agent orders only)
*ASM's Customer Number (renewals only)
It is important that all payments are sent to the following:
American Society for Microbiology
Institutional Subscription Office
PO Box 11127
Birmingham, AL 35201-1127
USA
When payment is remitted by wire, it's important that the cover documentation indicates the name of the customer, renewal and/or invoice number. Please keep in mind that all payments must be in US dollars, even if payment is submitted via wire transfer.
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
Sent: 18 April 2008 09:00
To: [log in to unmask]
Subject: Re: Reponse from ASM to recent postings
Dear Barbara
Thank you for responding to the list and it is very welcome news that the
problems will be addressed.
Perhaps you could also help us on a couple of points, and indicate how we
can best stop these kinds of problems occurring or escalating.
First, it seems unfortunate that, as you state, that your organisation was
unaware of the problems until these many emails of the past couple of days.
If we have problems in the future, who should we contact to help solve them
as there seems to be some breakdown in communication somewhere.
You appear to be saying that the problems are caused by our subscription
agents not providing the correct information. Can you tell us what this
information is that you specifically need, so that we can make a point next
year of reminding our agents (and some people have said they had problems
even ordering directly) that they need to give this information when
ordering/renewing? It must be some information that is not normally required
by publishers, as we have not heard of similar widespread problems with any
other publisher.
Thanks very much.
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
Aberystywth University,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
*******************************
Barbara M. Goldman, Ph.D.
Director, Journals
American Society for Microbiology
1752 N St. NW
Washington, DC 20036-2904
202-942-9239
[log in to unmask]
*******************************
|