STRATEGIES FOR RUNNING A SUCCESSFUL CALL OR CONTACT CENTRE
2 APRIL 2008, LONDON
Explore how call/contact centres can improve your library service and understand the essential elements to be considered when establishing a contact service on this new one-day course.
PROGRAMME HIGHLIGHTS
* Advantages and limitations of using call centres
* Developing quality standards and reviewing performance
* The importance of recruitment, training and retention
Click here to make a provisional booking
http://www.cilip.org.uk/training/training/2008/md/strategiesforrunningasuccessulcallcontactcentre.htm
ADVANCED COPYRIGHT
24 APRIL 2008, LONDON
Developed so you can look at the more complex aspects of copyright law, this is a unique course that encourages you to send in any complex copyright problems prior to your attendance.
PROGRAMME HIGHLIGHTS
* Copyright in image, maps, abstracts and translations
* Copyright and contract law
* Ownership - assignment of rights
Click here to make a provisional booking
http://www.cilip.org.uk/training/training/2008/copylic/advancedcopyright.htm
INTERNAL MARKETING FOR THE WORKPLACE LIBRARY AND INFORMATION PROFESSIONAL
17 APRIL 2008, LONDON
Raise the profile of the work you do by ensuring you are noticed and understood using effective internal marketing techniques.
PROGRAMME HIGHLIGHTS
* The differences between marketing and selling
* Understanding values and costs you create
* Personal marketing and networking
* Marketing communications with an internal user
Click here to make a provisional booking
http://www.cilip.org.uk/training/training/2008/mp/internalmarketingworkplace.htm
CLICK HERE TO VIEW ALL CILIP T&D COURSES http://www.cilip.org.uk/training/training
Don't forget, all CILIP members receive up to 40% discount on all CILIP T&D courses.
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