Enquiry Handling - find an answer every time7 December 2007, at Aslib in London
Programme Features
A comprehensive introduction to enquiry answering techniques, from understanding the question through choosing sources to searching efficiently and presenting the answer effectively.
Seven sample enquiries - what to look out for
Understanding the question
Getting started
Choosing sources
Meeting deadlines
Efficient searching
What to do if you can't find the answer
Why you should attend:
Everyone has access to search engines these days, so information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course introduces participants to the full range of basic enquiry answering techniques, showing how it is possible to tackle any subject, even when you don't know what information sources may be available to help. Presented by the author of the best-selling Facet Publishing book Success at the Enquiry Desk, this course concentrates on practicalities rather than sources, but also includes suggestions for 25 multi-purpose information sources you can't afford to ignore.
On completing the course, you will be able to:
understand fully what the enquiry wants
get started on any enquiry without your mind going blank
select and reject possible reference sources with confidence
search indexes and databases efficiently
know what to do if you can't find the answer
meet deadlines every time
Course Director: Tim Buckley Owen
Course fee: £230 plus VAT (£270.25) Aslib corporate members / £287.50 plus VAT (£337.81) Non members
For more information, including how to book, please visit: http://www.aslib.com/training/4/11.html
Regards,
Nicole Adamides, ASLIB Training
The Holywell Centre, 1 Phipp Street, London, EC2A 4PS
Tel: 020 7613 3031 Fax: 020 7613 5080
www.aslib.com/training Email: [log in to unmask]
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