Hi all,
I think there could be some dangers for some ex-users actually presenting to treatment in terms of triggers. People can find the experience destabilising, as often, people go and score straight after their first appointment. Obviiously, on the phone, the risks are lower.
Surely service users can ask each other in research about their experiences. While the National Treatment Agency had started doing this, it only captures the experiences of those currently in treatment, and leave commissioners less well equipped in terms of getting people who are not in treatment. In Kirklees, there is still work to be done in terms of encouraging South Asian users into treatment, and we have found a focus on the experiences of a wide range of users had helped us recognise hidden needs.
Good luck with your project. If you want a chat off list phone my mobile number.
Regards
Pete
Planning Development Officer
(Diversity & Substance Use)
Safer Stronger Communities Service,
Room G01, The Deighton Centre,
Deighton Road, Huddersfield, HD2 1JP
01484 226932 / 07966 459243
http://www.saferkirklees.co.uk/
>>> Jane Fountain <[log in to unmask]> 22/08/2007 10:11 >>>
Does it mean someone will go to services and pretend to need treatment?
How? Or does it mean a current problematic substance user will be used
as the mystery shopper? Although I like the idea, I would have thought
this plan raised some serious ethical issues: I can't see it getting
past ethics committees.
I once wanted to go to a particular private doctor pretending to be a
heroin injector, to show how easy it was to get prescribed drugs so long
as the client could pay (I had been told by drug users I was studying
that this was the case - back in the 1990s). However, the university I
worked for at the time would not let me do this for ethical reasons.
However, the Daily Star did it using a reporter and it was front-page
news!
Professor Jane Fountain
Centre for Ethnicity and Health
University of Central Lancashire
Preston PR1 2HE
UK
tel: +44 (0)1772 892 780
-----Original Message-----
From: Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of Deborah Carr
Sent: 21 August 2007 11:46
To: [log in to unmask]
Subject: Mystery Service Users
Hi All
I'm tasked with writing an action plan on how we could include
the use of Mystery service users (Mystery customers) to monitor drug and
alcohol treatment services.
Has anyone done this within a health/ treatment service?
If so, I'd be grateful for tips and or any reports that you may
have and would like to share.
With thanks
Deborah Carr
Diversity Officer
Suffolk Drug & Alcohol Action Team
Tel: 01473 265174
Mobile: 07834 006151
Fax: 01473 216889
E-mail: [log in to unmask]
Website: www.suffolkdaat.org.uk
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