Mike
We have an in-house system. We started with !Act many years ago and
because of the issues related to tying to existing systems, we moved
to the open source solution XRMS in MySQL and PHP. The big advantage
of XRMS is it supports plugins and so we've been able to tie it in to
all our other systems. So if a customer signs up on our web site, an
entry is created. If a customer buys in our shop etc etc. It
supports different types of users with different types of rights and
the usual instances of activity management that can be allocated to
different staff, opportunities, cases, campaigns, attached files etc.
It's totally free but you do need a programmer to set it up. We went
for it because the costs of getting !Act configured for us were just
extortionate. For basic CRM, !Act was fine and relatively cheap
either as standalone or hosted but when you want to integrate, they
start talking revolving figures.
In terms of hosted or in-house, we felt that an integrated system had
to be within our data network, we were not happy about the risks of
information traffic between systems outside our firewall. We support
a large number of schools and pupil accounts are there. So data
security is very high on our agenda. Of course, other people might
view that differently.
Graham
--
Graham Turnbull
Head of Education & Editorial
T +44 (0)131 662 1211
F +44 (0)131 662 1511
W www.scran.ac.uk
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On 10 Aug 2007, at 09:19, Ellis Mike wrote:
> Dear All
>
> Does anyone on-list have experience of CRM systems, either hosted
> or in-house? I'm particularly interested in costs for
> implementation and maintenance, number of people on the system,
> ranges of use (members, sponsors, marketing, press, etc), and how
> well/not the solution hooks into existing systems.
>
> Cheers
>
> Mike
>
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