Running an Effective Information Service with Limited Resources, 20 September
2007, at Aslib, London
So you've been given an information service to manage. You have a room - perhaps
containing shelves of publications inherited from your predecessor. You have a
desk, with a networked computer and a phone, which is ringing.
Where do you start?
Step-by-step, this one-day course will take you through the basics of setting up
and running an effective information service for your organisation.
Participative and practical throughout, it includes exercises and feedback, with
plenty of opportunity for discussion and ideas sharing.
Programme Features:
- How do you decide what services to provide?
- What information resources do you need?
- How can you exploit your information sources?
- Are you ready to deal with enquiries?
- How do you persuade people to use your service?
- Is your service legal?
Why you should attend:
Aimed at people who may be new to information work, or who may have been left to
cope with running an information service on their own, this course is designed
to give you lots of ideas for hitting the ground running. It will help you
discover the information needs of the organisation you are serving, identify the
information resources that will help meet those needs, and decide how to provide
services that get your information unit noticed and valued.
On completing the course, you will be able to:
- Find out what information your users want - and what they need
- Identify and choose information sources and services that will meet their
needs
- Get the most out of the sources you have invested in and raise the profile of
your service at the same time
- Have the confidence to accept enquiries accurately, advise on solutions
authoritatively, and refer to others if you can't find the answer
- Have ideas for publicising your service through promotion, branding and
customer care
- Develop a checklist of copyright and intellectual property requirements that
your service will need to comply with
Course Director: Tim Buckley-Owen
Course fee: £230 plus VAT (£270.25) Aslib corporate members / £287.50 plus VAT
(£337.81) Non members
To book your place, please visit: http://www.aslib.com/training/4/12.html
Nicole Adamides, ASLIB Training
The Holywell Centre, 1 Phipp Street, London, EC2A 4PS
Tel: 020 7613 3031 Fax: 020 7613 5080
www.aslib.com/training Email: [log in to unmask]
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