John Paschoud wrote:
> It would also be sensible to coordinate who undertakes this local role,
> with the nominations you need to make to the UK Federation.
I agree.
> My Library colleague who is currently our Athens Administrator should
> certainly be a Support contact. This means that she will be recognised
> as such if she needs to contact the Fed to resolve a problem, and will
> be identified to SPs via the Fed metadata about our IdP (although it's
> unlikely that any SP will look that deeply into the Fed metadata -
> unless there is a problem to resolve).
One bit of background information people might be interested in is that
it is our convention within the UK federation metadata to list support
contacts first, followed by technical contacts, followed by
administrative contacts. As well as appearing first to any human unwise
enough to eyeball the metadata, this also means that in the few cases
where the Shibboleth SP *software* wants to tell the end-user to contact
someone at their IdP for help, the "support" contact will be the one used.
-- Ian
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