Places are still available on the following CILIP training courses in September. Email [log in to unmask] or call 020 7255 0560 to reserve your provisional place. Or download a booking form from our website and fax to us today: http://www.cilip.org.uk/training/training/bookingform.htm
CREATING A CUSTOMER FOCUSED ENVIRONMENT IN THE WORKPLACE SECTOR
18 September 2007, London
By learning how to identify your customer needs and measure your customer satisfaction, this course will enable you to deliver outstanding customer service.
http://www.cilip.org.uk/training/training/2007/mp/creatingcustomerenvironmentworkplace.htm
DEVELOPING YOUR COACHING SKILLS
26 September 2007, London
A one-day practical introduction to coaching skills for managers, team leaders and supervisors who want to learn how to use coaching to develop, energise, motivate and gain commitment from their staff.
http://www.cilip.org.uk/training/training/2007/persdev/developingcoachingskills.htm
INTRODUCTION TO COMPETITIVE INTELLIGENCE
27 September 2007, London
Attend this one day course and gain a good overview of the key issues in effective CI provision and learn how to use the Internet creatively to address specific CI issues.
http://www.cilip.org.uk/training/training/2007/mp/Introductioncompetitiveintelligence.htm
Message sent by:
Cara Watson
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training
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