Hi,
I have incorporated them in the minute and changed PS to FS :-)
O.
On 28 Jun 2007, at 14:36, Strange, PJ (Philippa) wrote:
> Hi
>
> I just thought I would clarify the point
>
> JC: Do we agree that if after 3 days the user did not respond then we
> close the ticket. Yes
>
> What I referred to was slide 8 of the presentation where it says:
>
> " If a solution to a ticket appears to have been delivered for more
> than
> three working days with no activity on the ticket and the ticket is
> not
> at status=Solved, then the Helpdesk should contact the Agent to ask
> them
> to progress the ticket, or grant the Helpdesk permission to close the
> ticket."
>
> So, not a blanket closure on tickets apparently solved for more than 3
> days, but a definitive process can be initiated after 3 days which may
> lead to the closure of the ticket.
>
> Also, my initials are PS not Fs :-)
>
> Thanks
>
> Philippa
>
>
>
> -----Original Message-----
> From: Testbed Support for GridPP member institutes
> [mailto:[log in to unmask]] On Behalf Of Olivier van der Aa
> Sent: 28 June 2007 12:07
> To: [log in to unmask]
> Subject: minutes of the UKI deployment & operations monthly meeting
>
> The minutes are attached at http://indico.cern.ch/
> conferenceDisplay.py?confId=17879
>
> Regards, Olivier.
> --
> - O. van der Aa - Imperial College London -
> - LT2 Technical Coordinator -
> - tel: +442071005426, +442075947810 -
> - http://tinyrul.com/2c58b6 -
--
- O. van der Aa - Imperial College London -
- LT2 Technical Coordinator -
- tel: +442071005426, +442075947810 -
- http://tinyrul.com/2c58b6 -
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