Dear All
I will let our Income Office manager respond in more detail about the
actual amounts now outstanding. But thought you might all be interested
to know that we were paid only 50% of what we were expecting (combined
grant and loan payments) in February following the return of the ACR in
December. So the payment was around £4.5 million short. After much
frantic investigation by our Income Office manager (whilst we worked
flat out on completing the surprisingly lengthy February ACR) it turned
out that the SLC had only paid us for A-K and had archived the second
half (L-Z) of our ACR without having loaded it! We have made an
official complaint to the SLC requesting an explanation as to how and
why this happened, and have also suggested that they ought to compensate
us for the interest lost on the missing £4.5 million in the days before
they finally released the payment (calculated to be around £15K) . We
have yet to receive a response despite a number of reminders having now
been sent!
Meredith
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Assistant Registrar
Registry Services (Student Fees)
Department of Student Services
University of Sheffield
Tel: +44(0)114 222 1284
Registration Helpline: +44(0)114 222 1288
Fax: +44(0)114 222 1287
www.shef.ac.uk
Days of work: Wed, Thur & Fri
Jane Richards wrote:
> Hi David,
> We have £175k outstanding and funnily enough I have just e mailed the SLC to try and arrange a meeting with them in Glasgow so that we can resolve issues face to face. They havent replied yet. The queries we have fall into distinct categories so it may not be as bad as it first looks. We are hoping that by meeting them in Glasgow we can get a better understanding of their systems and they can get a better understanding of our actual problems. E mails and phone calls arent getting us anywhere
> Jane
> Jane Richards MICM(Grad)
> Income Section Manager
> Newcastle University
> 0191 222 6516
>
>
>
>> -----Original Message-----
>> From: List for discussions regarding Student Loans Company and
>> Bursaries [mailto:[log in to unmask]] On Behalf Of David Ealey
>> Sent: 14 June 2007 16:06
>> To: [log in to unmask]
>> Subject: Missing payments
>>
>> Has anyone else actually added up how much they are due as a
>> result of the various 'system' problems that the SLC have this
>> year and last. We have got to 200k for this year so far and
>> that is only looking at half the students affected.
>>
>> The financial impact of this is partly offset by the number of
>> over payments made but it is making our accounting a
>> nightmare. Added to this is about 100k still outstanding on EU
>> students for last year.
>>
>> We are currently contemplating what action we might take as a
>> result of this and I wondered whether others were also
>> thinking along these lines.
>>
>> Regards
>>
>> David
>>
>>
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