Oh yes and the experience of working with these insurers made me realise
what motivates them. If I or a nearest and dearest were sick abroad and not
getting the deal I wanted I would:
1) tell them I'm a doctor and that my wife worked "in publicitiy"
2) call the most senior person I could find at the insurance company (not
the assistance company) and tell them my next calls would be to Watchdog,
the Daily Mail, the insurance ombudsman and my MP.
If you did that I guarantee that they would back down and you would have
them wrapped round your little finger.
I've seen it happen countless times. Lying and threatening works.
Paul Skinner
-----Original Message-----
From: Dr Laurie Miles [mailto:[log in to unmask]]
Sent: 12 April 2007 09:38
To: [log in to unmask]
Subject: Re: Patients taken ill abroad
I dealt with it in the past by complaining to the UK branch of the Insurance
company, and making a complaint to the Medical director of the company.
After I
spoke to him, no further word was heard from the company.
This is one area where the BMA should stop taking such a woolly attitude,
and
give clear guidance to us after discussion with the Insurance companies.
But they won't...
Laurie
-----Original Message-----
From: GP-UK [mailto:[log in to unmask]] On Behalf Of Saul Galloway
Sent: 11 April 2007 18:30
To: [log in to unmask]
Subject: Re: [GP-UK] Patients taken ill abroad
They make it our problem by refusing to consider paying unless we jump
through the hoops. They make it our problem by ensuring our patient suffers
unless we jump through their hoops. They make it our problem by setting the
patient against the doctor. I know nobody can "make" me do the report but
that is hardly the point. It's no skin off their nose if the poor patient
has to cough up to get themselves home. I would love to just say no, I don't
want the bloody work, I certainly don't want the work squeezed in "urgently"
front of other clinical stuff, but you just try that sticking to that tough
stance when it's your patient faxing from some hospital bed pleading with
you to do the report because otherwise they are effectively uninsured.
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