Jackie
Not hit that one yet but others we have come across
If a student's course details have changed after you have confirmed
attendance then HEBSS will show them as pended awaiting ACR
confirmation. Their solution is to do a manual award.
If you exclude EU students then they will exclude anyone who answers yes
to the question do you live in the EU even if they have been assessed as
eligible for full student support funding as they have been in the UK
for more than 3 years.
I also get very frustrated by the fact that you cannot sort the approval
list, you cannot filter surname unless you use the first 3 letters,
the Student Support Number is not on the main approval list page etc etc.
Next week should be fun !!!!
David
Jackie Langford wrote:
> Prior to going to the conference next week, we were just wondering if
> anyone else had come up with the same problem that we have recently
> encountered.
>
> If the student has already received one payment on one band and is then
> reassessed to another band, the student will receive the full amount of
> the second band as well as payments already made on the first band. If
> the Uni does not want the student to receive the full amount plus the
> original payment then they will need to manually adjust/overide the
> payment. We are unable to make any adjustment it is up to the HEI.
>
> Many thanks
>
> Jackie
>
> */Jackie Langford/*
> */Assistant Registrar (Records & Fees)/*
> */Registry/*
> */Cockcroft Building/*
> */University of Brighton/*
>
> */Tel: 01273 642811/*
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>
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