Hi Bernd-Christoph,
Thanks for bringing this to the attention of list members. I certainly
wasn't aware of the problems you describe. Your email seems to have prompted
an immediate response from NPG as they have sent an email to all site
license administrators (not sure what other channels they have used) about
the situation you describe.
It's just a pity that NPG didn't bring this to the attention of subscribers
when the problem first arose. The fact that "site license customers were
intermittently not being recognized as subscribers, and receiving an Access
message" is a very serious issue indeed.
I am now wondering whether these access problems are related to an issue I
reported to NPG on the 18th January where we didn't always seem to be seeing
our institutional branding appearing when accessing our licensed content.
Sometimes we saw it and sometimes we didn't.
Cheers
Lesley
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Lesley Crawshaw, Faculty Information Consultant,
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
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-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Bernd-Christoph Kaemper
Sent: 06 February 2007 14:37
To: [log in to unmask]
Subject: NPG - please communicate access problems openly and timely!
I would really appreciate if Nature Publishing Group learned from past
failures.
We currently experience access problems on a massive scale, and I am sure
others
do also (just got confirmation from a colleague in London!), probably
related to
a planned update of the access control system in the next few days. It is a
total communication desaster that NPG is not able to post messages on its
websites (on the public ones as well, not only on the librarian website, but
even there I cannot find any notice). Other publishers give warnings days
before
and put announcements in red letters on their websites (e.g., AIP/APS), only
NPG
leaves its customers in the dark and is not even able to answer complaints
in a
timely manner. We had the same sort of problems last year, and it went on
for days.
Bernd-Christoph Kaemper,
member of the NPG Library Advisory Council
GASCO Nature Consortium
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