I would really appreciate if Nature Publishing Group learned from past failures.
We currently experience access problems on a massive scale, and I am sure others
do also (just got confirmation from a colleague in London!), probably related to
a planned update of the access control system in the next few days. It is a
total communication desaster that NPG is not able to post messages on its
websites (on the public ones as well, not only on the librarian website, but
even there I cannot find any notice). Other publishers give warnings days before
and put announcements in red letters on their websites (e.g., AIP/APS), only NPG
leaves its customers in the dark and is not even able to answer complaints in a
timely manner. We had the same sort of problems last year, and it went on for days.
Bernd-Christoph Kaemper,
member of the NPG Library Advisory Council
GASCO Nature Consortium
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