Santanu Das wrote:
Hi Santanu
I'm not sure. I think on reflection the second one might be correct.
Mark.
> Hi Mark,
>
> Thanks for your reply. But you sure that "www.streamline.co.uk" - is the
> same one as "www.streamline-computing.com"? Anyway, I also called them
> (0845 130 8823) first, they didn't able to find the oder details in the
> first place and came another guy and he said he knew about that order
> and advised me to send a mail with describing problem. They said,
> "sending e-mail" to the technical support is the most effective way to
> resolve the problem fast.
>
> Cheers,
> Santanu
>
>
> Mark Nelson wrote:
>> Santanu Das wrote:
>> Hi Santanu
>>
>> I found this page on their web site,
>> http://www.streamline.co.uk/Contact_Us/complaints.htm. There is a
>> help desk number at the bottom of the page 0845 761 62 63. Try
>> ringing them and seeing what happens. Let us know how you get on. I
>> had a disk fail in one of my machines late Friday night, I called them
>> after 4:45 and got a replacement disk by 9am the following Tuesday.
>>
>> Mark.
>>> Hi all,
>>>
>>> We have a problem with one of the GridPP provided head nodes. One of
>>> the them is out of service due to hard disk failure and needs to be
>>> replaced. I sent an e-mail to Stramline (at
>>> [log in to unmask]) on Friday and till now, no reply
>>> from them. According to this warranty guideline:
>>> http://www.gridpp.ac.uk/tb-support/warranty.txt - it says "Faulty
>>> system or components will be replaced within 2 days". Does anybody
>>> know when this "2 days" starts - since they get the first mail from
>>> the client or from the day they send a reply? The company is so
>>> unprofessional and incompetent, they don't even understand the degree
>>> of "importance". Any suggestion(s) from anyone?
>>>
>>> Thanks,
>>> Santanu
>>
>>
--
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IPPP, Department of Physics, University of Durham,
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