Santanu Das wrote:
Hi Santanu
I found this page on their web site,
http://www.streamline.co.uk/Contact_Us/complaints.htm. There is a help
desk number at the bottom of the page 0845 761 62 63. Try ringing them
and seeing what happens. Let us know how you get on. I had a disk fail
in one of my machines late Friday night, I called them after 4:45 and
got a replacement disk by 9am the following Tuesday.
Mark.
> Hi all,
>
> We have a problem with one of the GridPP provided head nodes. One of the
> them is out of service due to hard disk failure and needs to be
> replaced. I sent an e-mail to Stramline (at
> [log in to unmask]) on Friday and till now, no reply from
> them. According to this warranty guideline:
> http://www.gridpp.ac.uk/tb-support/warranty.txt - it says "Faulty system
> or components will be replaced within 2 days". Does anybody know when
> this "2 days" starts - since they get the first mail from the client or
> from the day they send a reply? The company is so unprofessional and
> incompetent, they don't even understand the degree of "importance". Any
> suggestion(s) from anyone?
>
> Thanks,
> Santanu
--
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Mark Nelson - [log in to unmask]
IPPP, Department of Physics, University of Durham,
Science Laboratories, South Road, Durham, DH1 3LE
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