Hi Mark,
Thanks for your reply. But you sure that "www.streamline.co.uk" - is the
same one as "www.streamline-computing.com"? Anyway, I also called them
(0845 130 8823) first, they didn't able to find the oder details in the
first place and came another guy and he said he knew about that order
and advised me to send a mail with describing problem. They said,
"sending e-mail" to the technical support is the most effective way to
resolve the problem fast.
Cheers,
Santanu
Mark Nelson wrote:
> Santanu Das wrote:
> Hi Santanu
>
> I found this page on their web site,
> http://www.streamline.co.uk/Contact_Us/complaints.htm. There is a
> help desk number at the bottom of the page 0845 761 62 63. Try
> ringing them and seeing what happens. Let us know how you get on. I
> had a disk fail in one of my machines late Friday night, I called them
> after 4:45 and got a replacement disk by 9am the following Tuesday.
>
> Mark.
>> Hi all,
>>
>> We have a problem with one of the GridPP provided head nodes. One of
>> the them is out of service due to hard disk failure and needs to be
>> replaced. I sent an e-mail to Stramline (at
>> [log in to unmask]) on Friday and till now, no reply
>> from them. According to this warranty guideline:
>> http://www.gridpp.ac.uk/tb-support/warranty.txt - it says "Faulty
>> system or components will be replaced within 2 days". Does anybody
>> know when this "2 days" starts - since they get the first mail from
>> the client or from the day they send a reply? The company is so
>> unprofessional and incompetent, they don't even understand the degree
>> of "importance". Any suggestion(s) from anyone?
>>
>> Thanks,
>> Santanu
>
>
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