Hello all
I'd be interested to hear from any authorities who have tried sending out reminders to customers before items are due for return - usually known as pre-overdues - or even on the due date. The option is available to us through our LMS (DS OpenGalaxy) but before we consider doing it we'd like to know if anyone else has been brave enough to try this! The improved customer care is obvious but does it have a negative impact on fines income? Do you send out just by email or use SMS/Voicemail as well which has cost implications? Do you do this for all items or just books - is it necessary for 7 day loan items for example? Any other practical pros and cons?
many thanks, and happy to summarise replies for the list as usual
Jon Scown
LibrariesWest Project Officer
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