Hi
We've been experiencing problems opening PDF files on the Ovid platform for
some months now; the PDF file appears to have opened (reads Done at bottom
of page) but the page remains blank until the session times out. An error
message box then appears stating that the file is damaged and could not be
repaired.
It would seem that the problem only occurs when accessing via Athens e.g.
http://gateway.ovid.com/athens/ovidweb.cgi?T=JS&PAGE=toc&D=ovft&MODE=ovid&NE
WS=N&AN=00002090-000000000-00000, but not when accessing directly at
http://gateway.ovid.com/autologin.cgi.
We've also noticed that we can open the PDF successfully from the Athens url
if we've previously opened the file from the non-Athens route. However, if
the cache is cleared after opening the file from the non-Athens route, the
Athens route is yet again unsuccessful.
Neither Ovid nor EduServ have been able to help out with this problem. Ovid
have been unable to replicate the error and have bounced it back, stating
that the problem appears to be at our end and is probably related to our
firewall or proxy settings. Our Computing Services staff are currently
looking into it, but have so far been unable to isolate the problem.
Have others experienced similar problems or can anyone offer any suggestions
as to the cause of the problem?
Appreciate any thoughts on this.
Thanks,
Laura
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Laura Galloway
Serials/Document Delivery
Glasgow University Library, Hillhead Street
Glasgow G12 8QE, Scotland, UK
Email: [log in to unmask]
or [log in to unmask]
Tel: 0141 330 6707
Fax: 0141 330 4952
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