Dear all,

Please find below details of what promises to be a most interesting SRA 
Summer event on Public Agencies, Trust and the Role of Social Research held 
on the 10th July 2007 at the LGA.

THERE IS ONLY A FEW WEEKS TO GO BEFORE THIS EVENT SO PLEASE BOOK ASAP 
(BOOKING FORM ATTACHED).

July 10th 1.30 to 5.00pm
LGA Smith Sq London SW1P 3HZ

Public Agencies, Trust and the Role of Social Research

In recent years public agencies have been encouraged to conduct social 
research and be more responsive to the communities they service. A key part 
of this has been the requirement for public agencies such as local 
authorities and health bodies to measure public perceptions of satisfaction 
and trust. The SRA Summer Event will explore the value of measuring 
satisfaction and trust in public agencies and the implications for social 
research.

The event will explore issues such as whether the search for an evidence 
base to policy has been only politically driven or can social research 
claim some impact on improvements to service delivery? Do the concepts of 
public satisfaction and trust help public agencies deliver better services? 
Are centrally driven prescribed approaches to the measurement of these 
concepts appropriate? Are there ethical issues for social researchers to 
consider when addressing these issues? Have some public agencies and 
researchers been innovative in measuring satisfaction and trust and using 
it to inform policy making?

Programme

1.30 -Arrival and registration

2.00 -Welcome and Introductions
Chair: Barbara Doig (Chair SRA)

2.10 -Why we measure satisfaction and trust: importance, impact and 
implications.
Matt Erikson, Department for Communities and Local Government

2.40 -Trust, Satisfaction and Confidence  disentangling the knots
Tony Bovaird, INLOGOV, University of Birmingham

3.10 - How satisfied are we?   the drivers of public trust and 
satisfaction.
Andrew Collinge, Head of Local Government Research Ipsos-Mori

3.40 - Refreshments

4.00 - Question Time: The value of measuring satisfaction and trust and the 
implications for social research
Chair: Ceridwen Roberts (Deputy Chair SRA)
Panel: To include speakers and other guests

4.45 - Close followed by drinks reception

The cost is:
£50 each for the seminar and drinks reception (SRA members)
£65 each for the seminar and drinks reception (non SRA members)

Further details on pricing and a booking form are attached.

The Social Research Association (SRA) was founded in 1978 to advance the 
conduct, development and application of social research. Please visit our 
website for more details about the SRA and membership.www.the-sra.org.uk or 
email [log in to unmask]