How does one define 'the user community'? For your site it is probably
the sum of the VOs whom you allow to use your resources. The security
plan etc assumes that you can always contact a user through their VO - a
DN doesn't give you contact details. If the issue seems common to many
users of a VO then you can use the broadcast tool as others have
suggested.
John
-----Original Message-----
From: Testbed Support for GridPP member institutes
[mailto:[log in to unmask]] On Behalf Of David Colling
Sent: 04 December 2006 18:33
To: [log in to unmask]
Subject: How to communicate with the users?
Dear All,
What communications channels do people use when communicating with the
users? I ask because we have a very specific problem. We have some
queues that have a 10 minute time limit. These are useful for various
things. However, a lot of people send jobs which they know are going to
run for a couple of hours say with no time requirements. These often end
up in our 10 minute queue where, after 10 minutes, they die.
Now, if we see a specific user doing this a lot (every time it does this
it sends us an email so we do see it when this is happening a lot) we
can contact them and explain. But is there a general way of
communicating with the user community?
All the best,
david
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