Complaints are inherently interesting, they tell you more about an
organisation and its attitudes than any slickly written policy or in the
case of a council, political soundbite.
I would offer them to the archivists after the 10 year period and let
them use their experience to decide which ones become part of the
archive and which ones can be destroyed.
Chris Tinsley MSc
Wiltshire County Council
Information is the key
-----Original Message-----
From: The UK Records Management mailing list
[mailto:[log in to unmask]] On Behalf Of Fraser
Marshall
Sent: 07 September 2006 16:05
To: [log in to unmask]
Subject: Retention Periods on Complaints
Hello all,
In light of an equiry I've just had, I wondered how people were applying
the RGLA re: complaints?
"2.13
The management in summary form of enquiries and complaints directed to
council
Permanent. Offer to Archivist for review. Transfer to place of deposit
after administrative use is concluded."
Our CE has made a suggestion that 10 years is more appropriate and our
complaints manager is independantly in agreement (albeit in theory not
practice, where we're currently retaining in perpetuity). I can imagine
scenarios, such as complaints in Social Services, where permanent is
totally appropriate. I am wondering whether we need more than one code
depending on where they originate/ what they're about.
I wondered if list members would care to comment?
Regards,
Fraser
Fraser Marshall
Information Governance Officer
Legal Services
Chief Executives Department
London Borough of Tower Hamlets
Phone: 0207 364 4055
email: [log in to unmask]
Web: http://www.towerhamlets.gov.uk
Mulberry Place
5 Clove Crescent
London E14 2BG
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