Hi Matt,
Yes you are correct, I should have put this through the helpdesk. Thanks
for your help.
All the best,
david
Matt Hodges wrote:
>>>>>> Jeremy Coles writes:
>
> > Matt Hodges is the correct person but may not be on the TB-SUPPORT
> > mail list. He is on the GRIDPP-SC list which is used for discussing
> > specifics for data transfer but generally I would recommend using
> > the helpdesk so that you have a ticket number which can be followed
> > up if nobody reacts. For reference additional information on the
> > Tier-1 services can be found here
> > (http://www.gridpp.ac.uk/wiki/RAL_Tier1) together with the helpdesk
> > email address. Tickets submitted via GGUS or the UKI ROC will also
> > reach the Tier-1.
>
> I am subscribed to TB-SUPPORT, and will address David's request ASAP.
>
> People have tended to make such requests either on GRIDPP-SC or
> directly to me. The helpdesk would be good, since I am obviously not
> around 24/7, and others know how to handle this stuff if I am not.
>
> Thanks,
>
> Matt
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