Dear Colleagues
Apologies for cross postings.
I have the following for review:
- Gibson, Philip (2006) CRUISE OPERATIONS MANAGEMENT’ by Philip
Gibson ISBN 0750678356 Elsevier Butterworth-Heinemann
Part of ‘The Management of Hospitality and Tourism Enterprises Series’ is
edited by Abraham Pizam
‘Cruise Operations Management’ provides a comprehensive overview of
hospitality services for the cruise industry. The book presents a range
of contextualized facts illustrated by a number of case studies that
encourage the reader to examine the often complex circumstances that
surround problems or events associated with cruise operations. The case
studies are contemporary and are constructed from first-hand research with
a number of international cruise companies providing a real-world insight
into this industry. Each case study is followed by questions that are
intended to illuminate and stimulate discussion.
‘Cruise Operations Management’ discusses a vast array of issues, including:
* The history and image of cruising
* How to design a cruise and itinerary planning
* Roles and responsibilities on a cruise ship
* Customer service systems and passenger profiles
* Managing food and drink operations on board
* Health, safety, and security
CONTENTS: Contemporary Cruise Operations; Selling Cruises and Cruise
Products; Maritime Issues and Legislation; Cruise Geography; Planning the
Itinerary; Working Abroad; Customer Service; Managing Food and Drink
Operations; Managing Facilities; Health, Safety and Security; Training and
Learning on Board; Managing Integrated Operations.
The Management of Hospitality and Tourism Enterprises Series is edited by
Abraham Pizam, Dean and Linda Chapin Eminent Scholar, Chair in Tourism
Management at the Rosen College of Hospitality Management at the
University of Central Florida in Orlando, Florida, USA. The series takes
a comprehensive approach to all aspects of hospitality regardless of
sector, managerial function, or geographical location.
If you have an interest in reviewing this book please email me direct at
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Kind Regards
Amanda Arthur
Elsevier Butterworth-Heinemann
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