I'm currently working on a project called STEP - Service Transformation
Experience Programme for Leeds City Council. This is working to create a
community of practice around CRM and related issues such as integration.
A very big part of CRM is information and records management (although this
is not always appreciated..)
STEP are organising a one day free workshop in Northallerton on Wednesday 21
June which will cover records management, information sharing protocols and
information governance (which has a core records management component),
among other things.
If you're working in a local authority and this might be of interest,
particulary if you have worked with CRM systems, or will in the future,
please contact me [log in to unmask] and I will send you more
information and book you a place
Danny
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