Following on from Paul's comments there are organisations which do
delete all emails after 3 months (from the server) but make users file
in line with their retention policy any emails that need to be kept
typically into a document management system.
Therefore you capture emails with content that needs to be kept and
remove the transient materials. The effectiveness of this depends upon
good training.
Mark
>>> Paul Dodgson <[log in to unmask]> 30/03/06 10:01:24 >>>
Hi
Treat the email as you would a paper record. The lifecycle is
determined by the content not the medium of transmission.
Regards
Paul Dodgson
-----Original Message-----
From: The UK Records Management mailing list
[mailto:[log in to unmask]] On Behalf Of Debbie
Richards
Sent: 29 March 2006 15:01
To: [log in to unmask]
Subject: Retention of emails
Our organisation has an outsourced telephone enquiry unit which
handles
all
our general enquiries and passes them onto the relevant departments
for
a
response. They currently archive these onto disc after 6 months but
they've asked me if they can delete these emails 3 months after
receipt
as
their mailboxes are getting full to capacity. Does anyone have any
similar
records in their organisations and if so do you have a set retention
time
for them.
Thank you
_______________________________________________________________________
Leicestershire County Council - rated a 'four-star' council by the
Audit Commission
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