Dear all,
You might be interested in getting a copy of a free video that was made
here in Camden recently and that looks at the work of receptionists and
how they can work with the public to improve healthcare delivery. It's
called 'Can I Help You? The role of the receptionist in health care'. It
combines interviews with patients, receptionists and other staff with
short dramas reflective of good and not so good practice. The need for
an Introduction to Reception Training course is identified.
Please e-mail your details to [log in to unmask] if you'd like a
copy.
Best wishes
Sarah Panzetta
Library and Health Promotion Resources Manager
Camden PCT Library & Camden and Islington Health Promotion Resources Service
St Pancras Hospital, 4 St Pancras Way, London NW1 OPE
Tel: 020-7530 3936/3910 [log in to unmask]
http://nww.camdenpct.nhs.uk/sections/library
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