A few weeks ago I asked if anyone could let me know about any practical
exercises and/or role-play activities that could be used in a short
training session for staff on doing reference interviews at the Enquiry
Desk.
I received some very helpful replies. Several people recommended Tim
Buckley Owen's book: 'Success at the enquiry desk' (5th ed).
I also received details of lesson plans, practical activities and
powerpoint slides that people have used in their own training sessions.
These contributors have said that they are happy to pass on details of
their materials, provided they are contacted directly so if any of you are
interested I can give you their email addresses.
Once again thank you to those who responded.
Best wishes
Jonathan Dews
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